Fills, credits, NOEs, drops, ratings and progressives — with a native Windows client in the pit, slips that print themselves to the right printer, and supervisor corrections that don’t need a support ticket.
Pit supervisors spend a whole shift in this. So we stopped making them work through a browser and built a native client that opens full-screen on the pit PC and stays there.
Printing used to happen in the browser: a slip was a web page, and someone had to be standing at the right screen for paper to come out. That model had four failure modes, and every card room knows all of them.
An automatic comp only issued if that machine happened to be on, logged in, and sitting on the right page.
A new PC, a driver update, or somebody changing the default printer, and slips went to the wrong place — or nowhere.
Jammed, out of paper, switched off — the slip was simply lost. Nothing recorded it and nobody was told.
A second copy was indistinguishable from the first. For a WAC-required document, that is a real problem.
A table closes, a fill is approved, a comp is issued.
PlayerIQ renders it server-side and puts it in a queue — no browser involved.
A small program on one PC at the property checks the queue every few seconds and sends the slip to the correct printer. Outbound HTTPS only — no inbound ports to open.
Printed, or failed and why. Visible in a Print Jobs screen your team and ours can both see.
A desktop application has no browser and no print dialog. Under the old model, a pit app simply could not print at all. Moving printing to the server isn’t a separate improvement that happened to land at the same time — it is the thing that made a modern pit client possible. Keeping printing in the browser would have meant keeping the browser.
Epson TM-T88V / TM-T88VI or compatible ESC/POS, 80mm, network or USB. Eleven slip types: fill request and supplied, credit request and supplied, cage receipt, player rating, reward receipt, drop, table inventory, NOE and soft count — each with a reprint variant.
Reversing a fill deleted by mistake, correcting a denomination on a mistyped credit, fixing an NOE — these are routine card room corrections. They should be handled by a shift manager or an accounting supervisor, not by a software vendor on a support ticket while the daily record sits wrong.
TableIQ never edits a record in place. A correction voids the original, preserves it, and creates a linked replacement — with a mandatory reason and supervisor authorisation. That is the same model the paper rule describes, which is exactly why it holds up under inspection.
TableIQ is deployed in Washington card rooms and built directly against WAC 230-15. Each screen names the regulation behind it, so your staff don’t have to memorise the rule book — the software carries it.
Game types, limits, positions, multi-site
Tray balance with sequential NOE numbers
Three step: request, cage process, pit confirm
The same three-step workflow as fills
Never edit in place. Full audit trail, reason required.
Reason required on every correction
Authoriser must differ from creator
Per table, per gaming day, by denomination
Types, table assignment, balances, soft count
Per site, with the 2am–6am restriction enforced
Buy-in, average bet, time, theo, win/loss per session
Full lifecycle, enforced server-side at every seat
Original, duplicate, triplicate; void rendering
Hourly win/loss across 24 configurable slots
Automatic nightly background job
Report sheet, hourly, comments, call-ins
The Washington State Gambling Commission has determined that PlayerIQ does not meet the definition of gambling equipment, renewing the determination first issued in 2020. In practice that removes the regulatory approval barrier to deploying the software — a card room does not need equipment approval to run its floor on PlayerIQ.
The July 2026 determination concerns the regulatory classification of the software — that it is not gambling equipment. It is not an endorsement of the product, and it is not an approval of any particular operational workflow. Regulatory references above describe the requirements TableIQ is built to satisfy; they are not legal advice. Confirm your own obligations with the Commission and your counsel.
Thirty minutes, your table layout, your slips. We’ll show you a fill from request to printed cage copy, a correction with its audit trail, and the pit client on a touch screen.