The casino patron platform

Everything your guest touches — and everything behind it.

A branded app your patrons will actually use, with queues, valet, contests, loyalty and messaging built in. Then the floor, cage and compliance systems behind it, on the same guest record. One platform, one vendor, one invoice.

Request a demo See the guest experience
PWA + iOSyour brand, their phone
131features across the platform
WSGCproduct determination, 2026
SOC 2Type 1 certified
The patron app

Your property, in their pocket. No download required.

PlayerIQ ships a branded progressive web app that installs from a link — and a native iOS app with your own App Store listing when you want one. Same features either way.

  • Install from a link. A React progressive web app, dark theme, built mobile-first. No store, no account creation wall, no download prompt to lose people at.
  • Or a real App Store listing. A native Swift/SwiftUI iOS app with full parity and per-property branding, published under your name.
  • Push that actually arrives. APNS and web push, wired straight into your campaign tools rather than bolted on beside them.
  • Their loyalty card in Apple Wallet. Nothing to carry, nothing to lose, nothing to reprint.
The app is not a separate purchase or a separate vendor. It reads the same patron record your floor, cage and marketing teams work from — so a comp issued at a table is visible on the phone, not in tomorrow’s export.
Your CasinoWelcome back
Your table is ready
Table 6 · see the podiumnow
Your car is out front
Valet · plate ABC-12342m
You’re entered in tonight’s draw
Contest · drawn at 9:00 PM1h
$25 dining comp added
Loyalty · in your Wallet2h
Tier progress: 340 points to Gold
LoyaltyToday

One app, one guest record — queue, valet, contest and comp, all in the same place.

Guest experience

One evening, one guest, one system.

These aren’t separate products bolted together. They share a patron record, so the evening joins up instead of fragmenting across four vendors.

Valet

Attendants log the plate on arrival. When the guest asks for the car, one tap sends the SMS. Multiple valet stands, configurable message templates, full audit trail.

Queue management

Poker waitlist, restaurant seating, event registration — the same queue engine. Guests get a text when their turn arrives instead of standing in a line that isn’t moving.

ContestIQ

Promotion builder with a visual calendar, prize drawings, entry management and multi-site contests. Plus a quiz and trivia engine with scoring and a leaderboard.

LoyaltyIQ

Points and tiers, comps issued live to rated patrons, redemption tracked at each outlet, and manager approval at three escalating levels. Apple Wallet pass included.

SMS & messaging

Campaign builder with approval workflow, scheduling, quiet hours and suppression. Code words, reply capture, per-site carrier configuration, and delivery reporting that shows what landed.

Email marketing

HTML campaign builder with lists and testing — or hand it to EmailIQ, our casino-specific sending platform, on the same patron data.

Coupons & offers

Create, edit and distribute coupons individually or in bulk, redeemable through the app and tracked back to the campaign that issued them.

Patron management

Full demographics, multi-field search, camera-based ID scan enrolment, configurable types and tiers, a query builder for targeting, and junket rep management.

Turn off what you don’t run. Every module can be disabled per property — no valet parking, no Valet module; no poker room, no PokerIQ. Disabled modules disappear from the navigation and their endpoints go inactive, so staff see only the property they actually work in.
Behind the counter

The operations side runs on the same platform.

Most properties buy guest experience from one vendor and floor operations from another, then spend years trying to make the two agree about who a patron is. These start from the same record.

TableIQ 18 features

Table games operations for card rooms and smaller casinos — fills, credits, NOEs, drops, ratings and progressives, with a native Windows pit client and WAC-compliant slip printing.

Explore TableIQ →
PokerIQ 16 features

Floor management, waitlists with SMS, full tournament operations, high hand promotions, rake tracking and season leaderboards.

Cage operations 10 features

Denomination-level shift inventory, check cashing with NSF tracking, minimum cash compliance, cash equivalents and vault management.

Count room 9 features

Count sessions with supervisor sign-off, drop box transport under dual control, key control and chip inventory.

Compliance & reporting 15 features

Live compliance dashboard, suspicious activity reports, employee licensing, surveillance logs, internal controls and self-exclusion.

Revenue & reporting 7 features

Per-table revenue, game reports, quarterly snapshots and executive dashboards.

Print Agent

Server-based slip and receipt printing to Epson ESC/POS printers — comps, fills, credits and closers print themselves, to the right printer, with a record of every job.

Data Connect

Secure integration with your casino management system, keyed on PlayerID, so PlayerIQ and your CMS agree about who a patron is.

Shipped this quarter

Two changes for the floor teams.

Both landed in TableIQ this quarter, and they arrived together — one required the other.

TableIQ – Pit: a native Windows client

Pit supervisors spend a whole shift in this software, so we stopped making them work through a browser. Full-screen on the pit PC, touch-first, with an on-screen keyboard, a pit-wide rating grid, a dealer’s-eye seat view and driver’s license scanning.

  • One signed installer, no runtime to deploy first.
  • Zero business logic on the client — permissions, auditing and the self-exclusion gate stay enforced server-side.

More on TableIQ – Pit →

Slips print themselves

Printing used to live in the browser — a slip was a web page, and someone had to be at the right screen for paper to appear. Now the server builds the slip, queues it, and a Print Agent sends it to the correct Epson, writing the result back.

  • Staff can’t pick the wrong printer — routing is set once, centrally.
  • Nothing is silently lost, and reprints are stamped as reprints.

How server-based printing works →

Why both at once. A desktop application has no browser and no print dialog — under the old model a pit app could not print at all. Moving printing to the server is what made a modern pit client possible.
Compliance-first architecture

Compliance isn’t a feature here. It’s the architecture.

Every compliance screen names the regulation behind it, defines its columns, and tells your staff what to do next. Your team doesn’t memorise the rule book — the software carries it.

  • Nine live status cards. Self-exclusion, suspicious activity, minimum cash, cage inventory, internal controls, quarterly reports, key control, PSJ funds and staff training — on one dashboard.
  • Deadlines that find you. A report due within three business days shows as due, not as a row in a list nobody opened.
  • Licenses before they lapse. Expired and expiring employee licenses flagged on sight.
  • Self-exclusion enforced at the seat, server-side, including from the pit client.

See the WAC 230 coverage in TableIQ →

The compliance dashboard: nine status cards, each naming its WAC section, one showing a suspicious activity report due within two days.
WSGC product determination — July 2026

The Washington State Gambling Commission has determined that PlayerIQ does not meet the definition of gambling equipment, renewing the determination first issued in 2020 — removing the regulatory approval barrier to deploying the software on your floor.

WSGC PRODUCT DETERMINATION · JULY 2026 BUILT TO WAC 230 SOC 2 TYPE 1 MICROSOFT AZURE 200+ PERMISSIONS

The July 2026 determination concerns the regulatory classification of the software — that it is not gambling equipment. It is not an endorsement of the product and not an approval of any particular operational workflow. Regulatory references describe the requirements PlayerIQ is built to satisfy and are not legal advice.

Why PlayerIQ

Built from the ground up, not assembled from acquisitions.

No legacy code. No on-premise hardware. No per-position fees.

One guest record

The app, the queue, the valet stand, the contest, the comp and the rating all read and write the same patron. Nothing to reconcile, because nothing was ever separate.

Cloud-native SaaS

Microsoft Azure. SOC 2 Type 1 certified. Deploy in days, not months. Automatic updates and backups, from any browser on any device.

Run only what you need

Every module toggles per property. A card room runs TableIQ and Valet; a larger casino turns on the lot. You are not paying for navigation you never click.

Multi-site ready

Organization hierarchy for multiple properties under one tenant, with site-level permissions, configuration and consolidated reporting.

Your brand, not ours

The patron app carries your name, your colors and your content — down to a per-property App Store listing published on your behalf. Guests never see a vendor.

Marketing included

Contests, SMS, email, push and the patron app are all in the subscription. No separate marketing platform to buy and integrate.

One industry, since 1999

Gaming and hospitality is all we have ever built for. Not a general platform with a casino skin, and not a vendor that discovered the category last year.

Part of the Strategy9 suite

Same team, same support desk, same roadmap as EmailIQ, EmployeeIQ and Data Connect. One vendor, one invoice, one phone number.

Get started

See PlayerIQ with your data.

Request a demo and we’ll walk an evening at your property — a guest arriving at valet, joining a queue, entering a contest and earning a comp, and what your staff see behind it.

Or email Andrew White directly — andrew@strategy9.com